1. Shipping and Delivery
When we receive your order you will be notified via e-mail. All orders received will be processed for delivery within 24 to 48 hours, If the good is in stock it will be send out immediately. If it has to be produced it could take from 2 to 3weeks. When ready you will be notified via email and supplied with a tracking number so you can check the status of your order on line. Please refer to shipping and delivery for further information.
In any case we will contact you via email outlining the problem and if necessary, we may request for further information.
Orders received on a public holiday or weekend will be processed the following business day.
When your payment details have been approved and your order has been processed for shipment you will be notified via email and provided with a tracking number so you can check the status of your order online.
It is not possible to select a date or time of delivery, therefore you should provide an address where someone will be able to receive your parcel. The couriers will make two attempts to deliver your parcel to your door. If both attempts fail, then it will be the customer’s responsibility to contact the courier to make necessary arrangements for pick up. Please note we do not deliver to P.O Boxes.
2. Delivery Charges
We base our delivery prices on the size and weight of what you’re buying. You will be able to see the cost of your parcel at checkout prior to entering your adress details.
3. Savings on Delivery
We know how important it is for our customers to save money where possible. So why not place an order with a friend or family member that way all items can be shipped in one parcel and you both share the shipping cost. Please note if you choose to share the shipping costs all items must be paid with one credit card and shipped to the nominated address. Please note all our products are insured at no extra cost to the customer.
4. Delivery Time
It depends if the product is in stock or it has to be produced and it depends on the country of destination. Please remember that all the products are sent from Italy and many of them are made artisanal on the moment of the order*.
|In stock products
|To be produces
|Rest of World
Please note the above timeframes are estimate business days and should be used as a guide only.
*For some items refer to product info.
Once you’ve placed an order, just log in and go to ‘My orders’ where you’ll see all the products you’ve bought. Select an item and we’ll take you to a tracking page that’ll tell you exactly where it is.
6. Taxes and Duties
VAT is included in destinations within the EU.
All international shipping costs excluding EU do not include custom duties, import taxes or fees that maybe required upon receipt of items. Payment of custom duties, import taxes or fees, if any, 8’9pis the customer’s responsibility. It’s impossible to know exactly what all the import taxes, custom duties or fees. We do our best to calculate all of them, but in some cases the regulation could change and you will have to pay something extra. In this instance the customer will be responsible to pay the courier the cash amount when goods are delivered.