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Returns & Exchanges Policy

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1. Returns

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us.
If for any reason you are dissatisfied with your purchase, you can return it within 14 working days of receipt.

1.1. Terms and conditions for return:

1.1.1. The order must be checked when received or as soon as possible.
1.1.2. If after checking your order you need to return it, please send an e-mail to within 24 hours.
1.1.3. We will respond to your request and send you useful  information for the return process. The item must be returned within 14 working days.
1.1.4. All items must be returned have to meet the following conditions:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included
  • All items would need to be purchased originally fromSingapore

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.

1.1.5. Shipping costs are charged to the customer. We recommend insured shipments and the use of tracking codes. The customer is responsible for the package until its delivery to our storehouse. will not be responsible for any loss or damage to the package/item.
For extra EU shipments there may be extra charge due to custom duty and taxes.
1.1.6. We will not accept returns for damaged or used items. As to say, we will not accept items with scratches, abrasions, damages due to negligence or bad use, as well as modifications or attempted repair.
1.1.7. – Itality LTD reserves the right to refuse items that do not meet these conditions and the given directions for the return. In this case the item will be returned to the customer that will pay for the shipping costs.

1.2. What if the item is damaged when it arrives or you are sent the wrong item?

If you’re unhappy with the quality, or if we’ve sent you the wrong item, just contact us within 24 hours of delivery or as soon as possible, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and, assuming your complaints are valid, arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement. It’s very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it was received in a good condition, otherwise collect the parcel “with reserve”. If you’re not happy with the goods when you inspect them, note this on the form and contact

1.3. Returns Procedures

1.3.1. Print our autorization to return the package and insert it in the box.

1.3.2. Print the address label:
Itality LTD
Via delle Acacie 104
00171, Roma

1.3.3. Mail us your parcel via a traceable mode of postage.

1.3.4. Send us the trackcode.

2. Refunds

Timeframe for refund

2.1. When receives the returned product, we will check and verify that all necessary requirements have been met as per our Term and Condition of return. The customer will then receive an email confirming that the return has been accepted and the amount of the returned product excluding shipping charges will be reimbursed.

2.2. However, if any of the products received is deemed defective or a wrong shipment, will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of

2.3. No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.4. When approved we will process the refund as per your original payment method. Unfortunately we have no control over the financial institution. The estimated time frame is approx. 5-10 working days of receipt of goods.

3. Other Terms & Conditions

3.1. All items that are returned and exchanged, can only be made once.

3.2. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

4. Repair Policy

We offer repair services for all our products. Contact us at